Terms of service

Last updated: August 2026

These Terms of Use (hereinafter the "Terms") govern access to and use of the website kostarelos.gr (hereinafter the "Website") and, where provided, of the online store and e-commerce services operated through it (hereinafter the "Online Store", together with the Website the "Services").

Please read the Terms carefully before visiting or using the Services. If you do not agree with the Terms, you must not use the Services. Access to and/or use of the Services is deemed to constitute acceptance of the Terms.

These Terms are supplemented by, and refer where required to, individual policies and pages of the Website, in particular the Privacy Policy and the Cookie Notice, which form an integral part of the contractual framework governing the use of the Services.

The company ΥΙΟΙ ΧΡ. ΚΩΣΤΑΡΕΛΟΥ & ΣΙΑ Ε.Ε. (YIOI CHR. KOSTARELOU & SIA E.E.), with registered offices at 26th km Markopoulou Avenue, Markopoulo, Attica, Greece, VAT no. 099951224, tel. +30 2299 025569, email info@kostarelos.gr (hereinafter the "Company", "we", "us", "our") maintains and operates the Website and, where applicable, the Online Store.

Hosting and technical support (Shopify)

The Online Store may be technically supported by a third-party e-commerce platform (e.g. Shopify) (hereinafter the "Platform"). Any technical hosting or support provided by the Platform does not alter the fact that your contracting party for purchases of products from the Online Store is exclusively the Company, unless expressly stated otherwise for a specific service.

The Platform is not liable to you for the fulfilment of orders, the quality or safety of products, customer service or any other aspect of your commercial relationship with the Company. Any liability of third-party providers is limited to their own services, in accordance with their terms and applicable law.

Amendment of the Terms

The Company may amend these Terms at any time, to the extent necessary due to changes in the Services, in the operation of the Website/Online Store or in the applicable legal framework.

The current version will be available on the Website with a "Last updated" indication. In the event of material changes that significantly affect the rights or obligations of users/customers, the Company will make reasonable efforts to provide advance notice (e.g. by a notice on the Website and/or by email where feasible). Continued use of the Services after the changes take effect constitutes acceptance of the amended Terms.

Access to the Services — user account

Access to the Website is, in principle, free. The use of certain features (e.g. placing an order, creating an account, participating in loyalty programs, saving shipping details) may require the provision of certain information.

Where the option to create an account is provided, the user/customer:

a) must provide accurate, true, complete and up-to-date information,
b) is responsible for keeping access credentials (e.g. password) confidential,
c) is responsible for any activity carried out through their account, unless they demonstrate unauthorized use without fault on their part,
d) must immediately inform the Company of any suspected breach or unauthorized access.

The Company may suspend or deactivate an account in the event of a breach of the Terms and/or where required for security or compliance reasons.

Permitted use — user obligations

The user must use the Website and the Services in accordance with the Terms, in good faith and in line with accepted standards of conduct.

In particular, the user is prohibited from:

taking any action that may obstruct or affect the operation, security or availability of the Website,
attempting unauthorized access to systems, data or accounts,
introducing, transmitting or making available malicious software or other technologies that may cause harm,
using automated means (e.g. bots, crawlers, scrapers) in a way that unreasonably burdens the infrastructure or circumvents technical protection measures,
infringing intellectual or industrial property rights or other rights of third parties or of the Company,
submitting or circulating false or misleading information,
using the Services for unlawful or malicious purposes.

The Company may take reasonable technical and organizational measures to protect the Website and its users, including temporarily or permanently blocking access in cases of abuse, without prejudice to any of its legal rights.

Products — information and availability

The Company makes reasonable efforts to present the products available through the Online Store accurately. However, their appearance (e.g. colors/images) may vary depending on the user's device and display settings.

Product descriptions, prices, photographs and information may be modified without prior notice, to the extent permitted by applicable law. Product availability depends on actual stock and may change.

Orders — conclusion of contract

Placing an order through the Online Store constitutes an offer by the customer to purchase the selected products. The contract of sale is concluded when the Company accepts the order and sends a confirmation of acceptance (e.g. by email) and/or when the products are dispatched, depending on the procedure applied in each case.

The Company reserves the right not to accept an order, or to cancel an order already placed, in particular in cases of obvious error (e.g. technical or pricing error), inability to fulfil the order due to lack of stock, suspected fraud or malicious use, or other objective reasons. In the event of cancellation, the Company will inform the customer and, where required, refund any amounts paid using the same payment method, unless otherwise agreed.

Prices — taxes — shipping costs

The prices shown include the applicable VAT, unless expressly stated otherwise. Any shipping costs or other charges are displayed before the order is completed and are borne by the customer, unless stated otherwise.

The Company may from time to time offer discounts or promotions, which are governed by specific terms. In the event of conflict, the specific terms of the promotion prevail.

Payments

The available payment methods and any related conditions are displayed during checkout. The customer must provide accurate billing details and ensure that they have the legal right to use the payment method.

The Company may use third-party payment service providers. Payments are processed in accordance with the security systems and terms of those providers, without prejudice to the consumer's rights against the Company.

Shipping — delivery — risk of loss

Shipping methods, geographic coverage, indicative delivery times and any restrictions are displayed during the ordering process and/or on a relevant page of the Website.

Delivery times are, as a rule, estimates and may be affected by factors beyond the Company's control (e.g. force majeure, carrier delays). The Company makes reasonable efforts to fulfil orders in a timely manner.

In transactions with consumers, the risk of loss of or damage to the products passes to the customer upon delivery of the products to the customer or to a third party designated by the customer to receive them.

Returns — exchanges — withdrawal — statutory consumer rights

The terms for returns and exchanges and the related service procedure are described in the Website's Returns Policy in force from time to time: [RETURNS POLICY LINK].

In any event, for transactions with consumers, any statutory rights of withdrawal, return or remedy for lack of conformity or defects are not limited by these Terms. Where applicable law provides for exceptions to the right of withdrawal (e.g. for products which, by their nature, are not suitable for return, or for hygiene reasons once unsealed), those exceptions apply.

Communications — electronic messages

By providing contact details (e.g. email, phone) and completing a transaction, the customer accepts that the Company may contact them for the purposes of customer service, order management, invoicing and other related matters.

Commercial communications (newsletter/marketing) are sent only in accordance with the user's consent choices and the Privacy Policy.

User content — reviews — comments

Where users are able to submit reviews, comments or other content (hereinafter "User Content"), the user represents and warrants that they hold the necessary rights and that the User Content:

is true and not misleading,
does not infringe the rights of third parties (intellectual property, trademarks, personal data, personality rights),
is not defamatory, unlawful, offensive or obscene.

The user grants the Company a non-exclusive license to use the User Content for the purposes of operating and promoting the Services, to the extent required and permitted by applicable law.

The Company may, without being obliged to, review, reject or remove User Content that breaches the Terms or is manifestly unlawful or offensive.

Intellectual property and rights to use content

All content of the Website, including without limitation texts, logos, trademarks, distinctive signs, graphics, images, photographs, designs, illustrations, videos, sounds, databases, the structure and layout of the Website and, in general, any material displayed or made available through it (hereinafter the "Content") is, as the case may be, protected by intellectual and/or industrial property rights belonging to the Company or to third parties who have lawfully licensed them to the Company.

Without the prior written permission of the Company, any copying, reproduction, modification, adaptation, translation, arrangement, republication, distribution, public display, transmission, rental, sale, assignment, commercial exploitation or, in general, any use of the Content, in whole or in part, by any means or in any manner, is expressly prohibited.

By way of exception, the individual storage and/or printing of limited parts of the Content is permitted, exclusively for the user's private, non-commercial use, provided that indications of origin and/or rights are not altered.

Any other trademarks, product or service names, logos or distinctive signs that may appear on the Website and belong to third parties remain the property of their respective owners.

Links to third-party websites/services

The Website may contain hyperlinks or references to third-party websites and services, which operate independently of the Company. The Company does not control and is not responsible for the content, terms of use, privacy policies, practices or availability of third-party websites or services.

Where the Website offers an option or link to "order online" through a third-party service (such as Wolt/order.site), the placing and fulfilment of the order is governed by the terms and privacy policy of the third-party provider from the moment the user moves to the external service.

Availability — security — technical issues

The Company makes reasonable efforts to ensure the availability and security of the Website. However, access may be temporarily interrupted for maintenance, upgrades or due to technical problems.

The Company may apply technical and organizational security measures, without being able to guarantee the absolute security of any system for transmitting or storing data.

Limitation of liability

The Content and the Services are provided "as is" and "as available". The Company makes reasonable efforts to keep the information accurate and up to date, without warranting that the Content is entirely complete or free of errors.

To the extent permitted by applicable law, the Company is not liable for indirect, incidental or consequential damages that may arise from the use of or inability to use the Website and/or the Services. Nothing in these Terms excludes or limits any liability of the Company that cannot lawfully be excluded or limited, in particular in cases of willful misconduct or gross negligence, or where mandatory consumer rights apply.

Indemnification

The user agrees to indemnify the Company (and its officers, employees, partners and service providers) against any third-party claims arising from unlawful use of the Services or breach of the Terms through the user's fault, to the extent permitted by applicable law.

Termination — suspension of access

The Company may suspend or terminate the user's access to the Services, temporarily or permanently, where it establishes a breach of the Terms and/or unlawful or malicious use, or where this is required for the security and protection of its infrastructure or of third parties.

Severability — no waiver

If any provision of the Terms is found to be invalid or unenforceable, that provision shall not affect the validity of the remaining provisions, which remain in full force and effect.

Any failure or delay by the Company in exercising a right does not constitute a waiver of that right.

Contact

For questions regarding these Terms or the Services, you can contact:

ΥΙΟΙ ΧΡ. ΚΩΣΤΑΡΕΛΟΥ & ΣΙΑ Ε.Ε. — YIOI CHR. KOSTARELOU & SIA E.E.
26th km Markopoulou Avenue, Markopoulo, Attica, Greece
Tel.: +30 2299 025569
Email: info@kostarelos.gr

Governing law — jurisdiction

These Terms are governed by Greek law, as in force from time to time. Any dispute that may arise in connection with these Terms and/or the use of the Services shall be subject to the jurisdiction of the courts of Athens, unless mandatory provisions of law provide otherwise.